GENERAL PROVISIONS

By entering and interacting with the Website ”Grandmasterpalacerhodes.gr” (also referred as “the company”, the “website” or “we”) you agree with the terms and conditions of this page. By using, viewing, caching, storing, or otherwise interacting with this website you agree to each and every one them.

By interacting with ”Grandmasterpalacerhodes.gr” you agree that you are legally bound by those terms. Please read them carefully. If for any reason you do not agree with any of those below, you are regrettably not able to proceed.

The following terms and conditions apply to visitors of ”Grandmasterpalacerhodes.gr”. The following rules are also applied to the offers and promotions provided by “Grandmasterpalacerhodes.gr”,  save that they are followed by their own terms and conditions contrary to the terms and provision provided in this page. 

The website is owned by GoTixy, seated in Rhodes, Greece, ΜΗ.Τ.Ε Reg No: 1476Ε70000208201 of Hellenic Tourist Ministry, VAT ID: EL800790923. 

Phone number (only for support reasons and not for information) : +302241500275

PROVIDED INFORMATION

“Grandmasterpalacerhodes.gr” is committed to the completeness and validity of the information on the site, subject to any technical or typographical errors that have been avoided or have occurred unexpectedly. The website does not guarantee in any way the validity, completeness or completeness of this information. The visitor visits and reads the website on his own responsibility and always has the responsibility of crossing and controlling what he reads.

The information is posted on this website cannot be perceived by the user as “advice” or as “instructions” even if they are implied as such. The latter in particular cannot substitute scientific advice such as those that would be given by a doctor, lawyer, accountant and in general anyone who has good training on his subject, and which the person concerned must seek from them. The website, therefore, does not guarantee in any way their validity of the information and has no responsibility for their implementation by the user.

The content of the authors, third parties or associates, of the website whether they are information or opinions and which are published on this website reflect exclusively the opinions and opinions of those who write them and for which the sole responsibility lies with them and not the website.

IDEMNIFICATION

Every effort has been made to make this site accessible to all browsers. “Grandmasterpalacerhodes.gr” is not responsible for any technical problems that arise from the user’s operating system, its device, browser, security, and user-related issues, including third-party actions and omissions.

According to the present terms and conditions you expressly agree to indemnify “Grandmasterpalacerhodes.gr”, its officers, staff, suppliers, third party providers and other partners from and against any liability, expenses (including legal fees) and damages regarding your purchase and use of any product.

According to the present terms and conditions you expressly agree to indemnify “Grandmasterpalacerhodes.gr”, its officers, staff, suppliers, third party providers and other partners from and against any liability, expenses (including legal fees) and damages which arise out of claims resulting from any material you post to or transmit in any way through “Grandmasterpalacerhodes.gr” website including (among others) claims for Intellectual Property rights or defamation.

“Grandmasterpalacerhodes.gr” does not guarantee the accuracy, timeliness, availability, completeness and performance for a particular purpose of this website or any part of this website. “Grandmasterpalacerhodes.gr” does not guarantee that this website is free of viruses and it is not liable for any direct or indirect for any kind of damages arising from any kind of use or your inability to use of this website. The uses of this website would not be provided to you without the above mentioned limitations. Wherever in this website there are advertisements or external links to third webpages, it is clear that these third webpage are solely responsible for their own content.

COPYRIGHTS

Except for copyright owned by third parties, all content posted on the present website belongs to “Grandmasterpalacerhodes.gr” and is protected by the Greek and European legislation on copyright. Indicatively, intellectual property products in which the Company should have copyrights are: photographs, videos, images, texts, graphics, etc. All other copyright materials and trademarks belong to their respective owners.

Nothing on in this website should be interpreted as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or utilized on this website, without the prior written consent of the Intellectual Property owner. Grandmasterpalacerhodes.gr actively protects its intellectual property rights to the greatest extent of the law. The names and trademarks of Grandmasterpalacerhodes.gr, may not be used in any manner, including in advertising or publicity relating to distribution of materials on our Website, without prior, written consent from “Grandmasterpalacerhodes.gr”.

It is forbidden to retransmit, modify, copy, reproduce, reproduce, republish, distribute, modify, synthesize derivative works, store or in any way commercially or otherwise exploit the above material without the prior consent of Grandmasterpalacerhodes.gr.

MARKETING AFFILIATION LINKS

This website may contain affiliate links to websites providing products or services. If a product or service is purchased by the user, the website receives a commission.

The website does not sell products or services itself nor does it have any commercial or other kind of relationship with websites selling products or services other than the aforementioned.

The company bears no responsibility whatsoever regarding the accuracy, validity, lawfulness, and quality of the services or products that the third companies sell through the affilate links and any transaction of the user with these companies is solely at his/her own responsibility.

THIRD PARTY ADVERTISEMENT

This website may contain advertisements in cooperation with third party advertising service providers. The website receives financial compensation depending on the number of clicks or number of views of the advertisment. The website does not necessarily control the type or manner or content of the advertisement displayed.

The website has no commercial or any other relationship with the advertisers, other than as stated above and has no responsibility whatsoever regarding the content, products or services of the advertised links.

The user visits and uses these websites solely at his/her own responsibility.

ΤΗIS WEBSITE DOES NOT REPRESENT OR RELATED WITH DESTINATIONS AND/OR ATTRACTIONS

It is expressly stated that this website is purely informational and in no way, directly or indirectly, does not represent or constitute an official guide or website of any particular destination, city, country, attraction or business, private or public, nor is it in any other way related to them.

A user wishing to obtain information from the official website of a destination, attraction, business, etc. is invited to search for the website in order to obtain the relevant information.

PRODUCTS/DIGITAL GOODS PURCHASES

Tickets are being sold by either us or third party providers (both hereafter as the “Supplier”). The following terms apply also when the Ticket and/or other products are purchased by us.

Provision of Tickets with Digital Products

We do not provide standalone tickets. Tickets are only offered when accompanied by digital products, such as guides or audio guides. Any ticket provision is included without additional cost beyond the nominal ticket price set by the Hellenic Archaeological Resources Fund (ODAP). The purchase transaction involves the acquisition of the digital product, which is offered as a bundled service along with the ticket. Thus this website does not sell tickets but offers digital products. Tickets are provided under the terms outlined above and are included solely as part of a bundled offering with digital products, such as guides or audio guides.

Correct and Complete Information

The details you provide (including, but not limited to, your name, email, and phone number) must be accurate and complete. The Supplier reserves the right to terminate the Agreement at any time if any provided information is found to be incorrect or incomplete.

No Ticket Modifications

Any modifications to a Ticket (or a voucher for a Ticket), whether digital or physical, are strictly prohibited. This includes, but is not limited to, changes to the date, time slot, venue, seat, booking number, QR code, and/or barcode of the Ticket. Any unauthorized alterations will render the Ticket invalid, and you will be denied entry to the Experience, with no right to compensation.

No Statutory Right of Withdrawal

The statutory reflection period and the right of withdrawal (as outlined in the EU Directive on distance sales) do not apply to contracts for services to be performed on a specific date or within a specified period, including Tickets offered via our website.

Cancellations, Changes, and Refunds

The Tickets provided by this website are issued in cooperation with the booking system provided by the Archaeological Resources Fund of the Ministry of Culture.

The way and conditions of providing the tickets and their functionality are necessarily determined by the terms and conditions of the Archaeological Resources Fund (as a Supplier) and the Attraction.

Tickets issued from this website cannot be cancelled or changed, except in the case of a proven fault of the provider.

Indicative cases in which no refund is allowed:

– You have missed the arrival/entrance time at the attraction for any reason.

– You are unable to attend on the scheduled day and time for any reason.

– Entry to the attraction is not possible for reasons related to the attraction itself (technical, legal or other) or acts of God.

– Entry to the attraction is not possible either for reasons of force majeure (i.e. strikes, fire, limited operations etc). In such a case you should contact the attraction authorities directly.

– Cases in which you missed the e-mail with your tickets, as for example went to spam folder, deleted the e-mail, you put wrong e-mail address, your e-mail server/provider did not work properly, you didn’t have access to your e-mail (lost passwords, poor internet connection etc.). In those case contact with us at Phone number (only for support reasons and not for information) : +302241500275.

– You chose the wrong date and/or time, or wrong attraction in your order.

Indicative cases in which a change or refund is allowed if a change is not possible:

– You received tickets for dates other than those requested.

– There was no availability of tickets for the time and day you requested from the attraction, unless, because of limited availability, you have received tickets to the next available timeslot.

Use of the Ticket

Use the Tickets you purchase via us on the specified date and time, and only for yourself and those companions for whom you placed the Order. Commercial reselling of Tickets is prohibited and will render the Tickets void.

Requirements Imposed by Supplier

The Agreement may require you to be present at a specific location at a certain time, wear a particular outfit, adhere to certain hygiene standards, ensure appropriate insurance coverage (not included in the Agreement), or bring your ID. You are responsible for meeting all requirements imposed by the Supplier and/or the Attraction. Failure to do so may result in the Supplier/Attraction denying you access without facilitating the cancellation of the Order, change of Tickets, or refund of the Order Amount.

Terms Regarding Digital Products

When purchasing a digital product, such as a guide or audio guide, you are acquiring a license for personal use. This license is non-transferable and strictly limited to the individual purchaser. Use of the product by multiple individuals is prohibited unless additional licenses are purchased.

It is expressly forbidden to publish, resell, redistribute, copy, modify, adapt, sublicense, or otherwise exploit the digital products, whether provided for free or purchased, without prior written consent from us. This includes, but is not limited to, uploading the product to file-sharing platforms, sharing access credentials with others, or any other action that violates the terms of the license.

Failure to comply with these terms may result in the termination of your license without notice, along with any applicable legal actions.

Refund Policy for Digital Products

In cases where a refund of the ticket’s value is granted for the reasons outlined above, the company reserves the right not to refund the cost of the digital products included as part of the purchase (e.g., digital guides). This policy also applies to any additional digital products purchased within the same order.

Digital products are considered delivered upon successful access or download by the user, and their purchase is non-refundable, except in cases of proven fault on the part of the company.

Content Accuracy and Liability

The digital content provided, including but not limited to audio guides, digital maps, articles, videos, and any other materials available on this website, has been developed with the utmost effort to ensure its adequacy, historical accuracy, and overall quality. However, the company does not guarantee the completeness, accuracy, or absence of errors or omissions in the content.

The company disclaims any liability for inaccuracies, omissions, or errors in the digital content, regardless of whether it is offered for free or purchased. Users are advised to independently verify any information of critical importance.

The same applies to any other content displayed on the website, whether it is provided as part of paid services or free of charge. By using the content, users agree that the company shall not be held responsible for any decisions, actions, or consequences arising from their reliance on the content provided.

FINAL PROVISIONS

Any dispute arising out of this contract will be the courts of Rhodes. For out-of-court settlement of the dispute, you can contact the competent bodies for out-of-court settlement of consumer disputes, eg. in the General Secretariat of Consumers of the Ministry of Development and Competitiveness (www.annis.gr, 10181, Athens, www.efpolis.gr, tel: 1520, fax: 2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114, Athens, tel.: 2106460734, fax: 2106460414), to the Agreements for the Friendly Settlement of Consumer Disputes (Article 11 of Law 221/1994), which are based in the local authorities of the country and the European Alternative Dispute Resolution European Commission Online Dispute Resolution-ODR platform: https://ec.europa.eu/consumers/odr.